Kindness in practice: Navigating difficult client dynamics with grace
Kindness in practice: Navigating difficult client dynamics with grace: The art of staying kind, clear, and professional … even when clients test your limits
Navigating difficult client situations is part of every editor’s journey, but it doesn’t have to leave you drained. This webinar offers practical strategies for handling tough interactions with grace, clarity, and confidence.
Date: Tuesday, 26 August 2025
Time: 18:00–20:00 (Central African Time: GMT +02:00)
Presenter: Robyn Veary
Platform: Online (Zoom meeting)
Level: Beginner/Introductory
Prerequisites/foundational knowledge: None
CPD hours: PEG members will earn CPD hours according to the criteria published on the PEG website. Attendees of the live presentation will receive a certificate confirming their attendance and the duration of the webinar. Those who are unable to attend the webinar live may submit their receipt as proof of having received the recording.
Pre-webinar materials: None.
About the webinar
Every editor encounters challenging clients, from those who push boundaries to those who misunderstand our role. Handling these situations with kindness doesn’t mean being passive; it means finding the balance between empathy, professionalism, and self-protection. In this interactive webinar, we’ll explore why difficult client dynamics happen, how to respond with clear and confident language, and how to protect your wellbeing without compromising your professionalism. Through real-world examples, practical tools, and light-hearted reflections, you’ll leave feeling empowered to navigate tricky situations without losing your cool … or your kindness.
About our facilitator
Robyn Veary is the Original Sunshiny Grammarista of Sunshine Edits, the company she founded in 2015 to help writers of all disciplines, genres, and experience levels improve their work through educational, compassionate editing. Known for her approachable style and focus on professional kindness, Robyn believes editing is as much about connection as correction. A lifelong lover of language, Robyn’s passion for reading and writing began at age ten and evolved into a career focused on clarity, confidence, and care in the editing process. With experience as both an editor and a self-published author, she understands the emotional weight of creative work, and how kindness, clear communication, and healthy boundaries can transform the editor–client relationship.
Cost
| Affiliation | Early-bird registration fee1 | Registration fee (one webinar)2 |
|---|---|---|
| PEG members | R295 | R380 |
| Members of affiliated organisations3 | R495 | R580 |
| Non-affiliated members | R695 | R780 |
1Early-bird registration fee: Before or on Tuesday, 19 August
2Between Wednesday, 19 August and Sunday, 24 August
3Professional Journalists’ Association of South Africa (ProJourn), Southern African Freelancers’ Association (SAFREA), South African Science Journalists’ Association (SASJA), the South African Translators’ Institute (SATI), Publishers’ Association of South Africa (PASA), Society of English-language professionals in the Netherlands (SENSE), Institute of Professional Editors Limited (IPEd), Chartered Institute of Editing and Proofreading (CIEP), Editorial Freelancers Association (EFA) and Nordic Editors and Translators (NEaT).
Take advantage of the early-bird special: save money and secure your spot at this webinar series by registering early!
Please register by completing and emailing the registration form to the webinar administrator.
Deadline for registration: Sunday, 24 August